Statutory Compliance & Takedown Desk

Grievance Redressal Mechanism

Published under Rule 3(2) of the Indian IT Intermediary Rules & DPDP Act•2-Hour Emergency Protocol Active

Emergency Rapid Response for Intimate Imagery & Impersonation

In accordance with Rule 3(2)(b) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules and global safety standards (including the US TAKE IT DOWN Act), complaints regarding Non-Consensual Intimate Imagery (NCII), unauthorized deepfakes of real individuals, or child exploitation (CSAM/POCSO) are placed in our highest priority queue and acted upon within two (2) hours of receipt.

Emergency Email:[email protected]

Designated Grievance Officer Details

Designation:

Grievance & Compliance Officer

Entity:

ArtFusion (Operating as Sole Proprietorship)

Jurisdiction:

India

Official Grievance Email:

[email protected]

1.Turnaround Timeline & Statutory SLAs

Grievance Category	Acknowledgement	Resolution / Action Window
NCII / Impersonation / Deepfakes	Immediate automated ticket	Within 2 Hours
Government / Court Orders	Within 1 Hour	Within 3 Hours
Copyright & IP Infringement (DMCA)	Within 24 Hours	48 Hours / Notice-and-Takedown
General Grievances & Privacy Appeals	Within 24–48 Hours	Within 7 Business Days

2.How to Submit a Valid Notice

To enable our compliance desk to swiftly investigate and take action, your complaint or takedown request must include:

1. Specific Identification of the Content: The exact public URL, generation ID, or image/video asset link hosted on our domain.

2. Proof of Rights or Identity: Proof of copyright ownership, trademark registration, or government-issued identification proving you are the person depicted (or their authorized legal representative).

3. Good Faith Declaration: A statement that you believe in good faith that the disputed use is not authorized by the law or copyright owner, and that the information in your notification is accurate under penalty of perjury.

4. Contact Information: Your full legal name, physical address, telephone number, and official email address.

3.Grievance Appeal Process

If a user believes their content was disabled or account suspended in error (e.g. false positive safety trigger), they may submit a counter-notice to [email protected] within fourteen (14) days. In India, users also maintain the right to appeal Grievance Officer orders to the Grievance Appellate Committee (GAC) established by the Central Government.