Payments & Refund Policy
One-Time Passes
Purchases grant exactly 30 days of Platform Access. We do not auto-renew or silently bill your card in the background.
Automatic Job Refunds
If an AI model run errors out or fails to render, your spent credits are immediately returned to your platform credit balance.
Merchant of Record
Payments are handled securely by Dodo Payments, providing localized invoicing, sales tax/GST compliance, and buyer protection.
1.30-Day Platform Access Pass Model
ArtFusion operates on a transparent, upfront pricing model rather than confusing subscription traps:
- Duration: A 30-Day Pass provides continuous access for 720 hours starting from the moment of purchase completion.
- No Auto-Renewal: When your 30-Day Pass concludes, your account gracefully transitions to standby mode. You will never be billed automatically. You retain full authenticated access to view, preview, and download your existing asset library, manage billing, and adjust account settings. Production studio workflows, project creation, and new AI generation require an active pass.
- Extensions: Purchasing a new 30-Day Pass while an existing pass is active extends your access window by an additional 30 days from your previous expiration date.
2.Credit Allocation, Expiry & Top-Ups
Credits bundled with a 30-Day Pass are valid during that 30-day access window and are consumed on a per-generation basis according to model complexity.
Top-up credit packs never expire. However, an active Platform Access Pass is required to initiate generation jobs using top-up credits.
3.Failed Generation Credit Restorations
Generative AI systems can occasionally encounter network timeouts, upstream model engine throttling (e.g. from Google or ByteDance endpoints), or safety filter rejections.
Automated Credit Restitution: If an execution job terminates in an error state without returning the requested media output, all credits deducted for that specific run are automatically restored to your credit balance within seconds. You do not need to submit a support ticket for automated credit reversals.
4.Refund Eligibility & Statutory Rights
Because ArtFusion provides instant access to computational GPU resources and digital content generation:
Except where required by statutory law, 30-Day Passes and consumed credit packs are non-refundable once computational generation features have been utilized on the account.
- Duplicate Transactions: Verified duplicate billing events caused by payment gateway anomalies are refunded in full.
- Major Technical Outage: In the event of prolonged platform downtime exceeding 48 consecutive hours where access could not be delivered, users may request a prorated refund or pass extension.
- Statutory Cooling-Off Rights: If you are a consumer in the European Union or United Kingdom, you retain the statutory right to withdraw within 14 days of purchase, provided you have not consented to immediate service performance or consumed digital generation credits during that period.
5.How to Request Billing Assistance
If you believe you have experienced an incorrect charge or would like to request a refund evaluation, please reach out with your Order ID / Invoice Number and account email:
Billing Support: [email protected]
Payment Processor: Dodo Payments (Merchant of Record)
Response Time: Billing inquiries are reviewed within 24–48 business hours.